privacy policy AND Terms & conditions

Privacy Policy

Introduction

Bay Area Orthopedic Surgery and Sports Medicine is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and medical information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), and other privacy regulations.

By accessing our website, visiting our clinic, or using our services, you consent to the practices outlined in this Privacy Policy.

Information We Collect

We collect the following types of information:

• Personal Information: When you visit our clinic or interact with us online, we collect personal details such as your name, address, phone number, email address, date of birth, insurance information, and other contact details.
• Medical Information: We collect health-related information, including medical history, diagnoses, treatment records, prescriptions, and other health information necessary for your care.
• Payment Information: If you pay for our services, we may collect payment details, such as credit card information or insurance billing details.
• Website Usage Information: If you use our website, we may automatically collect information such as your IP address, browser type, device information, and site usage data (using cookies and other tracking technologies).

How We Use Your Information

We use the information we collect for the following purposes:

• To provide medical care: We use your personal and medical information to diagnose, treat, and care for you.
• To communicate with you: We may use your contact information to communicate with you regarding your appointment, test results, or other health matters.
• To process payments: We use payment information to bill for services provided and to process insurance claims.
• To improve services: We use anonymous usage data to improve the functionality and performance of our website and clinic services.
• Legal and regulatory compliance: We may use your information to comply with applicable laws and regulations, including for reporting purposes required by healthcare authorities.
• SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes.

How We Protect Your Information

We are committed to securing your personal and medical information. We implement a variety of technical, administrative, and physical safeguards to protect your data, including:

• Encryption for online transactions
• Restricted access to your information within our staff
• Regular staff training on privacy practices

Despite our efforts to secure your data, no method of data transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee the absolute security of your information.

Sharing Your Information

We may share your personal and medical information in the following situations:

• With healthcare providers: We may share information with other healthcare providers involved in your care (e.g., specialists, labs, pharmacies).
• With insurers: We may disclose your information to health insurance companies for billing and claims purposes.
• For legal reasons: We may disclose your information if required by law, such as to comply with a subpoena, investigate potential fraud, or protect public health.
• With service providers: We may share your information with third-party vendors who help us operate our clinic (e.g., electronic health record services, payment processors), but they are required to protect your privacy.

Your Rights Regarding Your Information

You have the right to:

• Access your medical records: You can request a copy of your medical records, and we will provide it as required by law.
• Correct your information: If you believe your personal or medical information is inaccurate, you can request corrections.
• Request restrictions: You can request that we limit how we use or disclose your information, though we may not be able to honor all requests in certain circumstances.
• Withdraw consent: If you no longer wish to receive certain communications, such as appointment reminders or marketing emails, you can opt-out at any time.
• Request an accounting of disclosures: You may request a list of times your personal or health information has been shared outside of the typical care-related disclosures.

To exercise any of these rights, please contact us at the contact details provided at the end of this policy.

Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance your user experience and gather analytical data. You can control the use of cookies by adjusting your browser settings. However, disabling cookies may impact the functionality of some parts of our website.

Children's Privacy

We do not knowingly collect personal information from individuals under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

CALL OR TEXT: (707) 645-7210               

FAX: (707) 645-7249  

Terms and Conditions

Introduction

These Terms and Conditions ("Terms") govern your use of the services provided by Bay Area Orthopedic Surgery and Sports Medicine ("we," "our," or "us"), including but not limited to medical services, website, online booking, and communication platforms (collectively, the "Services"). By accessing or using our Services, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using our Services.

Eligibility

By using our Services, you represent and warrant that you are of legal age or that you have obtained parental or guardian consent if required.

Services Provided

Bay Area Orthopedic Surgery and Sports Medicine provides medical services. Our website offers information about our clinic, appointment scheduling, and resources related to our services.

Appointments

1. Scheduling: You can schedule appointments through our website, by phone, or in person. By scheduling an appointment, you are agreeing to pay for the medical services provided, as per the pricing and billing policies of our clinic.
2. Cancellations and Rescheduling: If you need to cancel or reschedule an appointment, please notify us at least [insert time frame, e.g., 24 hours] in advance to avoid any cancellation fees.
3. No-Show Policy: Failure to attend a scheduled appointment without prior notice may result in a no-show fee and/or a reduced ability to schedule future appointments.

Medical Advice

1. General Information: The information provided on our website or by our staff is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.
2. Consultations: For personalized medical advice, diagnosis, or treatment, you should visit our clinic or consult with a qualified healthcare professional. We cannot be held responsible for any adverse outcomes resulting from the use of general information provided on our website.

Patient Responsibilities

As a patient or user of our Services, you agree to:

1. Provide Accurate Information: You are responsible for providing accurate, complete, and up-to-date information about your medical history, current conditions, and contact details.
2. Follow Treatment Plans: You are expected to follow prescribed treatment plans and advice provided by our healthcare professionals.
3. Respect Clinic Policies: You agree to abide by our clinic's rules, including appointment scheduling, payment policies, and any other guidelines established to ensure smooth and respectful operation.

Payment and Billing

1. Payment for Services: Payment for medical services rendered will be due at the time of service unless otherwise agreed upon. 
2. Insurance: We accept certain health insurance plans. If you are using insurance, you are responsible for providing accurate insurance information and understanding your coverage. We may bill your insurance directly for covered services.
3. Billing Disputes: If you have questions or concerns about a bill, please contact our billing department.

Privacy and Confidentiality

Your privacy and confidentiality are of utmost importance to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal and medical information. By using our Services, you consent to the collection and use of your information as outlined in our Privacy Policy.

Website Usage

1. Intellectual Property: All content on our website, including text, graphics, logos, and images, is the property of Bay Area Orthopedic Surgery and Sports Medicine or its licensors and is protected by copyright laws. You may not use, copy, or distribute any content without express written permission.
2. Access to Website: We do not guarantee that our website will be available at all times. We reserve the right to modify or discontinue parts of the website at our discretion, without prior notice.
3. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

SMS Terms & Conditions: As part of the TCR registration, mobile carriers require you to provide SMS Terms & Conditions for your messaging campaigns. The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. The document must include the following:

Consent for SMS Communication:
A statement confirming that information obtained as part of the SMS consent process will not be shared with third parties.

Types of SMS Communications:
A clear description of the types of SMS communications a customer might receive. This must include examples like:

• Customers and Guests: Updates regarding orders, deliveries, or other relevant information.
• Job Applicants: Information about application status, onboarding materials, or other employment-related updates.

Standard Messaging Disclosures:
Include standard message disclosures:

• Messaging frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or email us at administrator@baosurgery.com or call us at (707) 645-7210.

Disclaimers

1. No Guarantee of Results: We cannot guarantee specific outcomes or results from medical treatments or services. Healthcare outcomes can vary based on individual circumstances, and results depend on various factors outside of our control.
2. No Liability for Website Use: We are not liable for any damages or losses resulting from the use of our website or the inability to access it. This includes any direct, indirect, incidental, or consequential damages arising from the use of our website or reliance on the information contained therein.

Indemnification

You agree to indemnify and hold harmless Bay Area Orthopedic Surgery and Sports Medicine, its employees, agents, and affiliates from any claims, liabilities, damages, and expenses, including legal fees, arising from your use of our Services or any violation of these Terms.

Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use our Services after changes are made, you accept and agree to the revised Terms.

Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without cause, if we believe you have violated these Terms or are engaged in unlawful or disruptive behavior.

Governing Law

These Terms are governed by the laws of California, USA, and any disputes will be resolved in the courts of California, USA.